Support & FAQ
Deckside — by djEnterprises
Need help? Email support@djenterprises.ai. A person reads it and replies, usually within two business days.
Does the app work without Wi-Fi?
Yes. The ship guide, the 3D deck explorer, the itinerary, ports, money and packing all work with no connection. Only Ask the Concierge needs one.
The concierge says I'm offline
It needs an internet connection. At sea that means the ship's Wi-Fi plan. Without one, search the ship guide instead; it holds the same venues, prices and policies the concierge draws on.
How do I show my stateroom on the ship?
Open Plan, then Settings, and type your stateroom number under Cabins. A marker appears on your deck in the Ship tab. The number stays on your iPhone.
Are the prices and hours current?
They are typical patterns gathered from public pages, and each guide entry shows its source and the date it was checked. Prices and hours change. The cruise line's own app and the daily schedule on board are the source of truth for today.
I bought the Concierge Pass and it isn't unlocked
Open the pass screen and tap "Restore purchase." It is a one-time purchase tied to your Apple Account and supports Family Sharing. For a refund, use Apple's Report a Problem page.
How do I start over?
Plan, then Settings, then "Reset my edits." This clears expenses, ticks and names you typed. To replay the tour, use "Replay the Home tour" on the same screen.
Is this an official cruise line app?
No. Deckside is an independent guide and is not affiliated with any cruise line. You cannot book, check in or pay through it.
How do I turn off the vibration taps?
Plan, then Settings, then switch off Haptics.