Get Organized Support
I Want To & I Will Organize — by djEnterprises
Last Updated: August 10, 2026
Email support@djenterprises.ai and a person will answer. There is no ticket system and no bot. If something is wrong with the app, saying what you were doing when it happened is usually enough to find it.
The idea in one paragraph
Photograph a box, a shelf, or a single thing. Every item in the photo gets listed, you correct anything that is wrong, and each thing is filed into a room and — if you are packing — a numbered box. Later you type "Blade Runner" and the app tells you it is in the Living Room, in Box 3, and shows you the photo of that box.
Scanning
What should I photograph? An open box, a shelf, a drawer, or one object. The app is built for the many-things case: one photo of an open box is the fastest way to inventory it.
It got something wrong. That is expected, which is why nothing is saved until you approve it. Every scan opens a list where you can rename anything, change a quantity, remove a row, or add something it missed. Rename it once and the app keeps your wording.
It missed things at the back. Take a second photo of the same box — the app keeps the box open and adds to it. If the same item appears in both shots it is flagged rather than silently merged, so you decide whether it is one thing photographed twice or genuinely two.
Can I add things without a photo? Yes. "Add one by hand" is always available and uses no scans. Unlimited, free, forever.
What about paperwork? Documents and mail come back as "a stack of paperwork" on purpose. The app is built never to read or record the words on your documents.
Boxes
Do I need to buy labels or print QR codes? No — and this is deliberate. Write the number the app gives you on the real box with a marker. That is the whole system.
What is "sealing" a box? It marks the box finished and stamps everything inside as Got Organized. You can unseal it later.
I deleted a box by mistake. Deleting a box does not delete what was inside it — those items become unplaced and appear in "things need a home" on the Home tab, ready to be filed again.
The two numbers, and the "&"
Identified is everything the app knows you own. Got Organized is how much of it has a home — a room, and optionally a box. The ampersand is the stamp: giving something a home is what earns it. Both numbers count things, so an entry of three identical mugs counts as three.
Why did my count go down? Marking something donated or thrown out removes it from both numbers — it is no longer in your home. It stays searchable forever under those tags, which is how you answer "what did I donate last year?"
Syncing and privacy
Is there an account? No. Never. Your inventory syncs through your own iCloud, so it appears on your other devices automatically with nothing to sign into.
Sync isn't working. Check that iCloud Drive is on and that the same Apple Account is signed in on both devices. The app works completely offline; it will catch up when it can.
Do my photos go anywhere? Only the one photo you are actively scanning, only to identify it, and it is not stored. Everything else stays on your device and in your iCloud. The full detail is in the Privacy Policy.
Can I lock the app? Yes — Settings → Face ID lock. Worth it if you use the Safe or Vault rooms.
Pro
The free app is a complete inventory tool: unlimited items added by hand, unlimited rooms and boxes, full search, and a few AI scans every day. Pro lifts the scan limit and adds the insurance-ready PDF and CSV export.
Monthly, yearly, or one-time — the one-time purchase never renews. Prices are shown in the app by the App Store in your own currency.
Restoring a purchase: Settings → Restore purchases, signed in with the Apple Account that bought it. Cancelling: iPhone Settings → your name → Subscriptions. Cancelling a free trial before it ends costs nothing.
Refunds are handled by Apple at reportaproblem.apple.com — we cannot issue them, but tell us what went wrong and we will fix it.
Export
Pro exports your whole inventory as a PDF and a CSV, grouped by room and box. It is document formatting for your own records — values are whatever you entered, not an appraisal. Check your actual coverage with your insurer.
Accessibility
The app supports Dynamic Type, VoiceOver, and Reduce Motion. If something is unreadable or unreachable for you, that is a bug worth an email — tell us what you use and we will fix it.
Still stuck?
Email support@djenterprises.ai with your iOS version and what happened. If the app misbehaved during a scan, mentioning roughly when helps.